Terms and Conditions
 
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Terms and Conditions

PROMO

MSS25: Mid Season Sale promotion. Minimum order 100€, valid on items on sale. The returns won't be refunded, you can only change size or model.Write the code in the dedicated tab on the check out page before the payment.Offer cannot be combined with other promotions/codes.

EXTRASALE: the promotion is valid only on a selection of products, the returns won't be refunded, you can only change size or model. Write the code in the dedicated tab on the check out page before the payment. Valid on a minimum order of 75€. Offer cannot be combined with other promotions/codes.


SHIPPINGS

 

Shipping through all the Italian territory, including islands, are held by express courier usually delivering next day from shipping date and two days after for Sicily, Sardinia and south regions.

Express shipping in Italy has a 5€ fee and it’s free with a 75€ purchase.

 

Europe shipping has an average of 48-72h delivery time and shipping costs depends on the area. It's free on orders above 250€, in case of returns the shipping fee will be deducted from the amount. 

 

ZONE1: Austria, France, Germany, Liechtenstein, Munchen, Slovenia, and Switzerland shipping cost: 10€

ZONE2: Benelux, Great Britain, Spain shipping cost: 15€

ZONE3: Denmark, Finland, Greece, Ireland, Norway, Portugal, Sweden shipping cost: 16€

ZONE4: Bulgaria, Poland, Czech Republic, Romania, Turkey, Hungary shipping cost: 16€

ZONE5: Andorra, Balkans, Byelorussia, Cyprus, Iceland, Malta, USA shipping cost: 20€

 

Orders are generally shipped within 48h from email confirmation, any delays will be communicated from our costumer service with an email or a call.

It is possible to request a held-for pick up in any post office specifying which post office will held the package.

 

All packages will be delivered at the address specified on the order. We recommend to insert an address where someone is available to collect the package during standard day hours or to specify the best time slot to deliver.

If the delivery will not succeed during the first time, a second attempt will be made the next day.

 

CHANGES AND RETURNS

 

It is possible to change or return the items within 14 days from shipping confirmation.

If the goods are not conform to the order or below your expectations, you can send it back to us. The return costs are on you.

Please request the Return Form to info@unlace.it

The parcel must be sent to:

Hut Couture Srl

Via dei Salentini 26 , 00185 , Rome , Italy 


Before sending the new item our quality control staff has to receive and check the returned item first, for this reason the new shipping could take a couple of days.

Every product has to be returned in the same original conditions and will be evaluated by our quality control staff.

The shoes must be returned in the same conditions as you received them, shoes soles must be clean and the box intact.

Please send the box in an envelope/box that will protect it.

If you receive a damaged product, please send an email to info@unlace.it and the company will organise a pick up for you. 


You will get a request via Paypal for the shipping fees of the pair you get in substitution, for the amount please refer to the ZONE section in the SHIPPINGS paragraph.


Items on sale are not refundable, it's only possibile to change the size or model


 ARTICLES PRESENT IN THE BODY AND SOCKS CATEGORIES ARE NOT SUBJECT TO RESIDUES OR RETURNS FOR HYGIENIC REASONS.

 

SIZES

 

Unlace is a completely hand made manufactured brand, every products is unique and may present little differences between the pictures and other listed products.

The majority of our products fits half size larger than usual size

For any information regarding sizes and fit please contact us at servizioclienti@unlace.it

 

PRODUCT AVAILABILITY

 

Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

 

SALES AND OUTLET


-It’s not allowed to use any vouchers during the sale period

Delivery time may take a few days longer than usual


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